Frequently Asked Questions
Sheet Music & Arrangements
Q: Where can I find sheet music to a particular song that the Pettit Team sings?
First, check the list of physical and digital sheet music that we offer exclusively on our website. If you can’t find the song you are looking for on our website, then we do not distribute it. You may, however, check another list to find songs owned by other publishing companies.
Q: What if I can’t find the sheet music I am looking for?
Typically, the Pettit Team creates their own arrangment for each song. In order to distribute our arrangement of a published song that we do not legally own, we have to secure a special print license. Therefore, if an arrangement is not available in the digital or physical sheet music section of our website, then we do not have the legal right to sell the arrangement or give it away.
Q: Do you sell any accompaniment trax?
Yes, here’s a list:
Be Thou My Vision (DSM) or Oh Dios de mi Alma (DSM)
Here is Love (DSM) or Este Amor (DSM)
Have Thine Own Way, Lord (DSM)
I Come (DSM) or Por Fe (DSM)
Jesus Paid It All (DSM)
More Love (DSM) or Mas Amor (DSM)
O Love Divine (DSM) or Divino Amor (DSM)
The Precious Blood (DSM) or La Sangre Hermosa (DSM)
Weep No More (DSM) or No Temas (DSM)
Digital Downloads
Q: Why has my purchase history been erased?
On April 3rd 2013, we announced that we would be upgrading the back page of our website to provide a better user experience for our customers. But along with the upgrade, we warned customers that they would lose their purchase history. If you were unable to remove your digital files before April 3rd 2014, please email info@heartpublications.com to request the files you purchased.
Q: How do I download the digital mp3s that I’ve purchased?
To download your mp3(s), log into your account here. Once you’ve logged in, click on the "My Downloadable Products" tab located on the left hand side of your screen. There you will find your digital mp3(s). Right-click on the title of the song and select "Save Link As” to save the file to your computer.
Q: How do I download the digital sheet music that I’ve purchased?
To download your digital sheet music, log into your account here. Once you’ve logged in, click on the "My Downloadable Products" tab located on the left hand side of your screen. There you will find your digital sheet music. Right-click on the title of the song and select "Save Link As” to save the file to your computer.
Returns/Damaged Products
Q: If the products I ordered arrived in a damage condition, what should I do?
We strive to deliver our products in perfect condition, but sometimes they sustain damage while in transit. If your order has been delivered in a less than satisfactory condition, please email info@heartpublications.com and include your order number and a picture of the damaged product.
Q: Where should I send damaged products?
Heart Publications
11250 Crabapple Rd.
Roswell, GA 30075